Email Notifications

Can I modify notifications that Duda sends?

Yes, it is possible. You can modify them in the control panel, System Settings →Mail page.

What are mail tags?

Mail tags are special elements which can be used for modifying Duda notifications. When Duda sends a notification, it replaces all the mail tags with their actual values.

So if you for example add the %billing_city% tag to a notification about a new order, it will be replaced with the customer`s billing city in the notification.

Notifications don't show information about all products purchased

If a customer purchased more than one item, but a notification contains information about one item only, it means that the text of this notification has been modified incorrectly. Make sure that it has the specialSTART ITEM and END ITEM tags which create a loop.

It should look like this:

START ITEM
Product: %name%
Quantity: %quantity%
Price (each): %price%
END ITEM

Without these special tags only the first ordered product will be sent in the notification.

Is it possible to add a picture of the product that was purchased in the confirmation email?

Duda sends email notifications in plain text format, so it isn't possible to add image or any HTML tag at this moment.

How to send a payment instruction in e-mail notifications

If you want to send an instruction in e-mail notifications, you should use the %paymentInstructions% mail tag.

When an order notification is sent, this mail tag is replaced with the corresponding payment instruction.

So, if a customer uses the Wire Transfer method, he/she will get an instruction for this method. If he/she uses any other method, he/she will get another instruction in the notification.

Since the payment instruction is in the HTML format, but e-mail notifications are in the plain-text, Duda removes all HTML tags from the instruction before inserting it into e-mail.

How can I test mail notifications?

The best way to preview them is to just place a test order as a customer.

How to add order comments to my admin notifications?

Duda supports an ability for customers to enter their comments for an order on checkout. The comments are then available in the order details view in Duda control panel → Sales.

Order comments can also be included into the mail notifications to store admin. First of all, you should have the order comments enabled in Duda control panel → System settings → General → Cart. Then in the Duda control panel → System settings → Mail you can use the %orderComments% tag in the order notifications. The tag will be replaced with the actual order comments if customer left any while placing the order.

When does Duda send notifications?

Customer notifications

Notification Conditions of sending
Order is completed It is sent when: - a new order has been placed (order's status has changed to "Awaiting Payment" or "Paid") - order's payment status has been changed from "Cancelled" to "Awaiting Payment" or "Paid"
Order is cancelled Sent when the order payment status has been changed from "Awaiting Payment" or "Paid" to "Cancelled"
Order is refunded It is sent when the order status is changed to "Refunded"
Egoods download It is sent when: - an e-good download link has been regenerated - the order's payment status has been changed to "Paid" from any other status.
Order shipped It is sent: - when the order's fulfilment status has been changed to "Shipped" - when the tracking number for the order has been set

Admin notifications

Notification Conditions of sending
New order Sent when a customer has placed an order (order's status has changed to "Awaiting Payment" or "Paid") in the store
Order is paid Sent when the order's payment status has been changed to "Paid"
Order payment failed Sent when the order's payment status has been changed to "Cancelled"
Stock notification Sent when the product's quantity becomes low (zero by default)

Can I use multiple email addresses for order notifications?

Yes, the store admin can receive order notifications to more than one email addresses. You can set it up in Duda control panel, System Settings -> Mail -> Admin notifications, field 'Send notifications to email:'. You should submit email addresses separated by comma.

All the admin notifications will be sent out to the email addresses submitted in this fields.

Can I change "From" address in admin notifications?

When the store administrator receives notification e-mails, the ‘From’ field is shown as no-reply@multiscreenstore.com. At present there is no way to change this address.

However, if you would like to contact your customers quickly by email, you can do that easily right by replying to these notifications:

Each email contains a hidden field “reply to”, where e-mail address of the customer is set. If you click to reply to this notification, this very customer’s email address will be automatically put as a recipient email. This allows administrator to reply to the customer directly from the Duda notification message.

 
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