I paid for premium; why does my URL still show dudamobile?

Overview

When you upgrade your site to Premium, one of the features you purchase is the ability to customize your site's URL. DudaMobile doesn't have access to your domain host, however, so we can't set this up without your help.

How to set up and activate your custom URL

  1. Set up a CNAME record (that's a Canonical Name record, a signpost which points visitors to your mobile URL to our servers). We have a brief guide on doing this here
  2. Change your redirect script to match. Here's the generic redirect script:
        
    <script src="http://static.dudamobile.com/DM_redirect.js"type="text/javascript"></script>​

    <script type="text/javascript">
    DM_redirect("http://m.example.com");
    </script>
        
  3. Change the m.example.com in this code to your mobile URL (for example, if your site was sitename.com, and your CNAME was set up with the alias m, you'd use m.sitename.com)
  4. Replace your existing redirect with this new redirect (or add it to your desktop site, if you don't already have a redirect). You can find a guide on doing this here.
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Priority Phone Support

English phone support is available 18 hours a day,
Monday through Friday, 3am to 9pm (EST).

United States +1 866-776-1550 3am to 9pm (Eastern)
United Kingdom +44 (0)800-011-9071 8am to 2am (London)
France +33 (0)9-75-18-84-74 9am to 3am (Paris)
Israel +972 (0)3-720-8922 10am to 4am (Jerusalem)
Australia +61 (0)2-8880-9166 7pm to 1pm (Sydney)
To schedule a call in French, Portuguese, Hebrew or Russian, please email us at prioritysupport@dudamobile.com
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